Defective goods can be returned or exchanged free of charge within seven days after receiving the shipment. Please refer to the following return and exchange policy for details.
Return for personal reasons
Please email us at xiangjiuhk@gmail.com. Please also provide the order number/phone number or email for identification and the reason for returning the goods, and we will contact you.
If you want to exchange the product after receiving it, our store will not be responsible for the first delivery, or the shipping fee for returning it to our store and sending it again.
If after paying for the purchase, you give up the purchase for no reason or for personal reasons and request a refund, the company has the right to charge 20% of the total order amount or a minimum of HK$100 as the website's administrative fees and costs.
Once the product is used it cannot be replaced. Before use, please check for quality problems . The effects of product use vary from person to person, and everyone's judgment standards are also different. We can only guarantee to provide genuine products. Regarding the color difference issue, since each product displays different colors due to each display screen, please consider the color difference factor when purchasing. The color difference factor cannot be the reason for return or exchange.
Bad goods problem
If the new product is defective after purchase, you can contact us. We can replace it for you free of charge and ship it with free shipping.
Once you purchase the product, you agree to the above purchasing rules.
Contact email:
xiangjiuhk@gmail.com